ORDERS
HOW CAN I TRACK MY ORDER?

Please track your order using the provided tracking link via email once it has been shipped.

HOW TO USE PROMOTIONAL OR DISCOUNT CODES?

Promotional codes can be applied during checkout.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

Upon order shipment, you will receive a tracking link via email to the provided address.

CAN I UPDATE AND CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Please review your order details carefully before confirming, as changes to addresses or products may be challenging once confirmed. Contact customer support within 24 hours of placing your order for any necessary changes; we will make every effort to accommodate your request.

DOMESTIC ORDERS (UK)
WHEN WILL MY ORDER SHIP?
Order processing takes 24-48 hours after the order is placed. Shipping time is 5-7 business days.
WHAT WILL BE THE SHIPPING COST FOR MY ORDER?

Shipping charges are £1.99. There are no shipping charges on all orders over £49.00.

DO YOU OFFER EXPRESS SHIPPING?
We offer express shipping options; Express shipping is available at an additional cost, which will be calculated and displayed during the checkout process based on the destination and weight of the package.
WHAT IF I RECEIVE MY PACKAGE DAMAGED OR STOLEN?

Damaged package: To report a damaged package, contact our customer support team within 48 hours. Please provide a clear picture of the damaged product and packaging.

We will quickly arrange a reshipment at no extra cost if the issue is verified. In some cases, a return may be required. Our team will guide you through the process.

Stolen package: Please contact your local post office or courier service to investigate. If the issue persists or you need further assistance, please email our customer support team at customer@skindeva.co.uk.

Note: During peak sales periods, such as holidays or special promotions, shipping times may be delayed due to the high volume of orders. We appreciate your understanding and patience during such times.

INTERNATIONAL ORDERS
WHEN WILL MY ORDER SHIP?
Order processing takes 24-48 hours after the order is placed.
WHEN WILL MY ORDER GET DELIVERED AFTER IT HAS BEEN SHIPPED?
The estimated delivery time for international orders is 14-30 business days.
WHAT WILL BE THE SHIPPING COST FOR MY ORDER?
International shipping costs vary based on package size, weight, and destination. Charges will be calculated and displayed during checkout.
WHAT IF I RECEIVE MY PACKAGE STOLEN OR DAMAGED?

Damaged package: To report a damaged package, contact our customer support team within 48 hours. Please provide a clear picture of the damaged product and packaging.

We will quickly arrange a reshipment at no extra cost if the issue is verified. In some cases, a return may be required. Our team will guide you through the process.

Stolen package: Please contact your local post office or courier service to investigate. If the issue persists or you need further assistance, please email our customer support team at customer@skindeva.co.uk.

DO I HAVE TO PAY THE CUSTOMS FEE OR CHARGES?
The customer is responsible for any applicable customs charges, as customs policies are beyond our control.
ARE YOU SHIPPING TO MY COUNTRY?
We ship our products to a wide range of countries. For more information, get in touch with our customer support at customer@skindeva.co.uk. Note: During peak sales periods, such as holidays or special promotions, shipping times may be delayed due to the high volume of orders. We appreciate your understanding and patience during such times.
GENERAL PRODUCT INFORMATION
ARE YOUR PRODUCTS CRUELTY-FREE?
Yes, all our products are cruelty-free.
RETURNS
WHAT IS YOUR RETURN POLICY?
Reshipment for Orders Returned Due to Incorrect Address: If your order was returned to us due to an incorrect address provided by the customer, we will reship the package once we receive it. However, please note that a refund will not be issued in this case. Reshipment or Refund for Orders Returned Due to Misinterpretation of Customer Address by the Team: If our team misinterpreted the address provided by you, we apologize for the error. In such cases, we offer you the choice between reshipment of the order to the correct address or a full refund. Product Return Policy for Unopened Items: If you wish to return an unopened product, you may do so within 30 days of receiving the order. Please return the product to our PO Box address. It is mandatory to include your order number on the package and provide us with the tracking number. Once we receive the package, a refund will be issued. Please note that opened or damaged products will not be accepted for return. Please be aware that the customer will bear the cost of returning the product. Procedure for Damaged or Defective Products: If you have received a damaged or defective product, we apologize for the inconvenience caused. To process a refund or reshipment, please send us clear pictures of the damaged or defective product and the packaging in which it was received. These pictures are necessary to assess the issue and facilitate the appropriate resolution.